Terms & Conditions

Model Mechanics t/a One Stop RC Hobbies

 ABN 20 243 478 781

EXCHANGES AND REFUNDS

We gladly refund or exchange under the following terms and conditions

• You must contact us prior to returning your goods to receive return instructions
• All refunds and exchanges require proof of purchase to be returned with the goods
• Refunds and exchanges will only be accepted within 7 days of purchase
• Goods must be returned in their original condition with package unopened and unsued.
• All  mail orders are returned at the customers expense
• We cannot accept COD shipping. These goods will not be accepted
• Refunds will only be given once we have received and inspected the item(s)
• Freight charges will not be refunded. The customer is responsible for insured shipping back to our shop.

WARRANTY CLAIMS

If you receive a product that is defective, it is important that you contact us immediately for instructions

• A warranty claim is a claim against a faulty product due to manufacturing defects within the warranty period.
• A product that is defective may be fixed or replaced in accordance to the manufactures warranty and distributors agreement.
• Please note that product manufacturers provide their own warranty. All manufacturer’s warranty conditions must be adhered to.
• Once the product is returned to us we will do our upmost to ensure you receive your goods back within a reasonable time frame, however the turnaround time for warranties are dependent on the manufactures or distributors response and availability of products.
• Warranty claims for products where customers have not followed the product manual, misused or altered the product in any way cannot be claimed.

PRICING

• All prices are in Australian Dollars (AUD).
• All prices include Goods and Services Tax (GST).
• Pricing is subject to change without notice.
• Prices do not including shipping costs.
• Prices are correct at the time of publishing, however they can change without notice. This may be due to a change in supplier pricing. Customers will be notified of any price increase prior to items being dispatched.

ORDERS

One Stop RC Hobbies may refuse an order for any product at its sole descretion if it believes that the order contravenes the Acceptable Usage Policy or might be a fraudulent order.

AVAILABLE TO ORDER

An item that is currently not in stock but is flagged "Available to Order" will be ordered from our suppliers once your order is received.  Some products are local but many products come from overseas, please allow 1-4 weeks for these items however this ETA may vary depending on the supplier.  If you require a delivery time for these products, please email us for a ETA.

SHIPPING INFORMATION

DELIVERY WITHIN AUSTRALIA

• We deliver Australia Wide.
• We deliver using TNT Freight Road Express. Major Cities allow 1-3 working days. Regional Areas allow 1-6 working days.
• Small items may be delivered using Australia Post Satchels.
• We cannot deliver COD goods
• We cannot deliver to a P.O. Box
• You will receive an invoice with the delivery of your goods.

Some products are not suitable to be freighted in Australia Post Satchels as it may result in the goods being damaged in transit.

Goods considered to be "hazardous" or "dangerous" by Australia Post cannot be shipped in Australia Post Satchels. Items such as fuel, spray cans,batteries.

OVERSEAS DELIVERY

Currently our online shop is only automated to deliver within Australia.  If you are from outside Australia, you can email us with your order details and your shipping address.  The cost of your order, including freight will then be calculaqted and we will email your total cost back to you. If you then wish to proceed with the order, a direct deposit into our bank account will be required prior to the order being shipped. (refer below for direct deposit). Any import taxes or other charges that may be charged when receiving your goods are at the customers cost.

FREIGHT COSTS

Freight costs are based on the combined weight of the product(s) ordered or cubic weight for large items.

PAYMENT OPTIONS

Payment will be processed at time of order.

We have several payment options for your convenience.

Paypal

 We prefer Paypal.  http://www.paypal.com.au/au

 
Credit Card

We gladly accept Mastercard and Visa, but only when presented in store at Rydalmere.

Direct Deposit

You can order via email and direct deposit your payment into our bank account. When we have received your email order, we will give you the cost of your order including freight. You will also be provided with a reference number which we require you to use when you transfer your funds into our bank account. This reference number is needed to match your payment with your order. Once your payment is received your order will be despatched. Please allow 2-3 business days for your funds to be received into our bank account.

Bank Account Details:-

Name:      Model Mechanics

BSB:         06 2174

Account:    10308646

Personal Cheques

Personal cheques are not accepted.

 

FOR FURTHER INFORMATION PLEASE CALL US ON 02 9684 1167 or email us at

michael.martin4@optusnet.com.au